Ashbourne Car Insurance Review

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tearez's Review of Ashbourne Car Insurance

22nd Nov 2006

Overall Rating

0 stars
  • Value for money
    1 stars
  • Reason for going with this company
    Cheapest Quote
  • Driver Type
    Lady Driver
  • Customer Service
    0 stars
  • Have you made a Claim
    Never Claimed
  • Cover Taken
    Third Party Fire & Theft
  • Previous Insurance Company
    They were my first insurers
Good Points

They were the cheapest at the time, and the staff were quite friendly and encouraging in an effort to entice me to take up my car insurance with them.


Bad Points

Terrible customer service.


General Comments

I took up my car insurance with Ashbourne from 2003 to 2005. They continued to take amounts from my account even after I told them that I did not wish to proceed with them as my insurers. I asked my bank to cancel the direct debit. When I raised this query with Ashbourne they were extremely unhelpful, and they did not sound anything like the people I spoke to when I first spoke to them. They insisted that they were legally obliged to take payments from my account via Finsure.

One year later I started receiving letters from a company called Regal Credit. The letter they sent did not give a breakdown of the amount that they claimed I owed Finsure. It simply had items as Zero and total as £190. I tried to contact them, but the number provided on their letter was invalid.

I therefore contacted Finsure directly, who advised me that Ashbourne instructed them to continue taking payments from my account, AFTER my query with Ashbourne.

I have just contacted Ashbourne, and the man I spoke to gave me a really really long explanation of why they had to keep taking payments from my accounts, none of which made any sense.

I have been insured with Barclays since, and when my insurance period stopped, they did not continue taking payments from my account.

Luckily I was not involved in an accident during my insurance period with them, but I can imagine what a nightmare it would have been if I had to make a claim!

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