Footlocker Review

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2.7 stars
Average rating for this product is: 2.7 out of 5

From 2 ratings and 9 reviews

Thumb down 44% of users recommend this product

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pearpickle's Review of Footlocker

19th Nov 2006

Overall Rating

0 stars
  • Value for money
    0.5 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    Basketball shoes, £40
  • Layout of shop
    1 stars
Good Points

They seem to be the only shop in our area that sells basketball clothes and shoes.


Bad Points

Returns policy stinks, not sure if they really care about customer satisfaction, what ever happened to the saying 'the customer is always right'?


General Comments

A year ago I bought my son a pair of basketball trainers and cleaning spray on the same receipt. After a few weeks they began to squeak really loudly in one shoe. When I returned them the manageress insisted that they had been put in a washing machine because they still smelt fresh and it was apparently the only reason that trainers squeak, either that or a very deep puddle. We did finally get an exchange, much to her annoyance.
Then this year we bought another pair of basketball trainers, he wore them the next day to an indoor match and they started to squeak in one foot straight away. I took them back on the third day of having them.
The same manageress got my son to stand in the shop and bob up and down to show her they squeaked, they did. Then she proceeded to press her fingers inside. She got him to repeat the bobbing up and down three times and between each one tried to make them squeak with her hands.
She said that there was no fault but she would send them away to be tested. I didn't want her to as I didn't trust that it would be a fair test.
She gave me the head office telephone number and said that it is an answer machine but someone will ring me straight back. They never did!! I rang four times at least, left messages or recieved a message machine that was full!
I waited weeks, I wrote them a letter after speaking to our local trading standards requesting a refund or exchange and they sent me a plastic bag to send them back to them for inspection!!! NOT what I had requested.

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