Good Energy www.good-energy.co.uk Review

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2 stars
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Stonehead's Review of Good Energy www.good-energy.co.uk

19th Nov 2006

Overall Rating

0 stars
  • Value for money
    2.5 stars
Good Points

All renewable energy.


Bad Points

Appalling billing system
Customer services


General Comments

We first went with Good Energy (then known as Unite) about five years ago when we lived in North Yorkshire. We set up a direct debit, and the money went out every month, with the bills showing that we'd paid. Then the company changed to Good Energy and the money stopped going out on the direct debit. We contacted the company repeatedly, each time having to explain the situation from the start, and thought we'd got the situation sorted.

Then. three years ago, we moved to Scotland, and purely from our own stupidity in wanting to continue with a 100% renewables company, decided to stick with Good Energy. Bad mistake!

We paid out a final bill for North Yorkshire; and set up a new direct debit for Scotland. But the new direct debit went wrong and we kept having the same problems with the Good Energy call centre, so we switched to Scottish Hydro. We paid a final bill to Good Energy.

We thought that was it. It wasn't.

Eighteen months later we received a final demand from Good Energy saying they'd sent us bills, reminders and default notices (they hadn't), and they were demanding a payment of more than £200 in seven days. As usual, their call centre was terrible, and I said we couldn't possibly have the bills with payments made that I was quoting details from, and disputed everything.
In the end, we just paid the money to be rid of them.

End of story? No. A further 18 months on and we've just received another final demand, saying that Good Energy has sent us bills, reminders and default notices, and demanding £96. Actually, there's been no communication in the 18 months since we paid the £200.

Our advice - there's no point in going for an all renewables electricity supplier if their accounting is this bad, if their staff are unhelpful, and if their customer service is this bad.

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