| Value for Money | 4/10  |
|---|---|
| Reviewer Rating | 4.6/10 |
| Overall Rating | 4.7/10  |
By GWAJ on 13th Nov 2006
| Is there a fee? | Yes |
|---|---|
| Value for money | 0/10 |
| Overall value | 0/10 |
 GWAJ's recommendation | |
Nice shiny offices
Poor customer service
Unhelpful staff
I have called and called my broker, the head office, you name it - they just don't answer the phone.
On one day, a day that I required very important information, I called Alexander Hall Mortgage Brokers and left my broker 2 voicemail messages and 1 e-mail message, and not one was returned or answered. This took place on a day that he said he would call me!!
I decided to complain, but alas nobody answered the branch (City) reception phone for over an hour of trying, so I gave up.
Luckily for us, we didn't get to the stage where we handed over the fee, so we went elsewhere!
Important, please be aware that:
| Helpful | Unhelpful | Agree | Disagree |
|---|---|---|---|
| 1 | 0 | 1 | 0 |
Total Respect: +2
Would you like to see a review that's not being listed?
Pablo25 on 31st Jan 2008