petcare cat insurance review

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By bpecan on 10th Nov 2006

bpecan's Ratings

Have you made a claim?	Yes
Customer service	1/10
Value for money	3/10
Overall value	2/10
bpecan's recommendation

Good Points

They have good coverage for diagnostics such as biopsies and MRI's etc.

Bad Points

Phone staff are not knowledgeable.
Not very efficient in terms of time to deal with claims.
Not very willing to pay out claims despite having all facts.

General Comments

Firstly, the phone people are not well trained, and thus not knowledgeable about the details of plans or claims. So, you have to leave your number for a manager to call you back, which doesn't happen promptly. So I spent a lot of time calling them to follow up. Secondly, they took well over a month to respond to my claim, even though they quote 7 - 10 days. Thirdly, they will not pay out easily unless you challenge a claim and point out the obvious reasons why your pet should be covered. Even then they may reach certain maximum levels of pay out and add unjustified exclusions on your pet's insurance plan thereafter. I just got fed up of the PetCare Cat Insurance service.

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