Emporio www.emporiohome.co.uk Review

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2.3 stars
Average rating for this product is: 2.3 out of 5

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angela kehoe's Review of Emporio www.emporiohome.co.uk

9th Nov 2006

Overall Rating

0 stars
  • Value for money
    0 stars
  • Quality of service
    1 stars
  • Goods purchased & cost
    Dining Chairs and Matching Sofa, £1600
  • Layout of shop
    0.5 stars
Good Points

The leather in their furniture felt and looked good.


Bad Points

Very poor customer service, after having to pay up front.


General Comments

We had to wait for over 16 weeks for part of the order that we had placed with Emporio. When the second part finally arrived, it did not match the first part, and when we complained, they said that they would replace to the correct colour ordered, but 3 months later we are still waiting for the correct order, and we have to ring them weekly for an update, only to be told this week that they do not supply the furniture in matching colours, which is contradictory to the salesman's advice when he happily took our money from us. They have now advised us that we are not entitled to a refund.

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Members' Comments onangela kehoe's Review

  • jackies Rank: Lance Corporal on 20th Mar 2008

    I disagree with this review because... I have found just the opposite. Have dealt with customer services twice since my purchase of Sofas and dining furniture in Jan 08 and have had fantastic service. Perhaps this person was just unlucky. I would use them again.