AA Getaway Coaches, Staten Island NY Review

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2 stars
Average rating for this product is: 2 out of 5

From 1 rating and 7 reviews

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not pleased with AA Coaches's Review of AA Getaway Coaches, Staten Island NY

7th Nov 2006

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

Absolutely nothing


Bad Points

Came an hour late and missed one of two stops.
Customer service.


General Comments

We hired a shuttle from AA Getaway Coaches for our wedding. The shuttle showed up an hour late. The contract stated they weren't liable for unforeseen incidents, but each time they said why it was late, their story was different. When the shuttle did arrive at the church, they skipped a pick up and stranded our wedding guests. We asked the driver if the contract was still valid or if it was void due to the missed stop. He didn't know. We told him to contact his boss at AA Getaway Coaches and find out. If it was broken, the driver was to leave. If it was still valid, he was supposed to stay. We then entered the church for the wedding, and when it was over the shuttle was gone. Now the company say that we told him to leave unconditionally, and we owe the full amount. We received awful customer service from AA Getaway Coaches throughout the entire ordeal.

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