AFSoar01's Review of 1-800-CheapSeats.com www.1800CheapSeats.com
7th Nov 2006
Overall Rating
- Value for money
- Customer Service
- Have you booked through this tour operator before?Yes
None.
Bad Points
I think they might be running some sort of scam.
General Comments
I booked a ticket on their online site for a certain date, paid for it, and then got a confirmation for a ticket on a different date! It was for a day later, a different airline, and a different flight, and it cost more, so I know I didn't mistakenly click on the wrong flight. When I called their customer service line, they started off the discussion as real jerks. I was so surprised - I've never had anyone talk to me like that. I stayed as calm as I could and eventually talked to their senior customer service rep. However, he was the biggest jerk of all, he said they could cancel my ticket but would charge me a big cancellation fee and then said that there was nothing you can do about it. I told him that my only option at that point would be to dispute the charge with my credit card company, since I felt it was unwarranted and he replied that I was being dirty and underhanded. What? So when they finally got around to cancelling the flight, they cancelled the wrong one (I had booked another flight for a different trip that same morning) and four customer service calls later, they were able to cancel the correct one. Unbelievable.
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