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- Perrys Mazda, Blackburn, Lancashire
- Stangc's review
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| Value for Money | 8/10  |
|---|---|
| Overall rating | 2/10 |
By Stangc
on 7th Nov 2006
| Customer service | 0/10 |
|---|---|
| Value for money | 8/10 |
| Overall value | 2/10 |
 Stangc's recommendation | |
Price on the Mazda 5 was excellent.
Salesman was very helpful.
After sales service is appalling.
I traded in a Jag Estate and my wife's Escort for a new Mazda 5 and a used Mazda 323 at Perrys. The price on the Mazda 5 was excellent and the salesman was very helpful. Paperwork was completed quickly and they even serviced and did a MOT on my wife's car before we collected them.
During the sales the value of the Jag was more than the price of the Mazda 5 so the salesman put this £85 against the price of my wife's trade in. When I enquired about parking sensors for the Mazda 5, the salesman offered to have them fitted at cost. I agreed to call back in two weeks.
When my wife arranged to have the sensors fitted she was quoted £307 for front and rear sensors. This seemed cheap so I asked my wife to confirm the price which she did. We arranged to have them fitted and drove from Bolton. They had problems fitting them so we arranged another date. The second time they managed to fit the rear sensors but had a problem with the front sensors. We were asked to pay £240 and as this only left £60 for the front sensors, we checked the price was correct and were told it was. We paid and arranged another date for fitting the front sensors. As we had made a number of trips to try to get the sensors fitted, they offered to waive the £60 balance and they offered to collect the car.
We were very surprised but totally chuffed with their customer service as their offer was unsolicited. They fitted the sensors a few weeks later. Then the workshop manager called saying we owed them £85, as the salesman had calculated the cost of the sensors to include the £85, but they had made a mistake and sent us a cheque for this amount. I advised them that they had not sent a cheque but had taken the £85 against my wife's car. After some pleading by their manager, I agreed to pay the £85, as I am stupid.
We had been requesting my wife's service record for some months as when we were sold the 323 we were told it had been originally purchased from them and had a full service history. It took five phone calls, a letter and then a threatening letter before we finally received a new service logbook backdated. And what a surprise, it doesn't have a full service history. Being cynical I wonder if that is why they "lost" the original. Throughout all our problems nobody from Perrys ever apologised or wrote explaining. I would never buy a car from them or get my car serviced. I appreciate things go wrong sometimes, but I have rarely been treated with such contempt.
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