Dell Inspiron 6400 Review

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Dell Inspiron 6400
3.7 stars
Average rating for this product is: 3.7 out of 5

From 22 ratings and 19 reviews

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macone's Review of Dell Inspiron 6400 Laptop

6th Nov 2006

Overall Rating

2 stars
  • Value for money
    3.5 stars
  • Screen Quality
    3.5 stars
  • Ease of Use
    3 stars
  • Time Laptop Owned
    1 - 6 Months
  • Battery Life
    3.5 stars
Good Points

Good price
Nice looking laptop
Good specification for the money


Bad Points

The software supplied is not very good, in particular McAfee. The fan kept cutting in on a regular basis. It seems to be connected to the battery, and it slows the machine down. I complained to technical support, after a major effort to get through.


General Comments

Although the Dell Inspiron 6400 laptop is a good spec, the on-line and phone technical back-up is frustrating I spent 60 minutes plus waiting for a technical person, and it took over 3 phone calls and several e-mails before I got a response. Dell offered a repair as the only choice, and I kept being told that was the only option, and after 7 days of ownership. There is no way can you get your money back. I did not want a repair, so I insisted on a refund. I had to escalate to a senior person after 3 attempts, and I will get a refund. I am not happy with their attitude.

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Members' Comments onmacone's Review

  • AKC on 29th Feb 2008

    Dell certainly have a unhelpful service centre.. with hard to understand reps giving what in my opinion is poor advice at the preliminary stages.