mwe152's Review of Hoover Dust Manager Cyclonic TC3827
28th Oct 2006
Overall Rating
- Value for money
- Special FeaturesBagless "Cyclonic Cassette".
- Durability
- Service & Support
- Owned Product For:More than 1 year
- Ease of Use
- Style
Made in UK.
Looks good.
Good after-sales service.
Easy to report faults and get an engineer to it.
Engineer calls at my place of work if I'm not at home.
Competitively priced at £79.99.
Bagless Cyclonic Cassette works well enough: needs emptying about once a month, and it is cheaper in the long run than buying bags.
Bad Points
Ability to pick up dirt is not convincingly better than my previous vacuum cleaner, a 1999 Electrolux Z1176 1400w Mondo that packed in after 6 years.
General Comments
My 1800w Hoover TC3827 was bought new on September 23rd, 2005.
There have been 3 faults with it:
1) Variable power stopped working when it was 1 month old. Engineer called out and reconnected internal lever from control to motor. Problem solved.
2) Kept overheating during summer 2006: very frustrating and time-consuming! Consulted "User Instructions" book: unplugged it for 30 minutes every time this happened. Cleaning all the filters thoroughly and drying them properly did not cure this, so overheating didn't happen through neglect.
3) Motor broke down (with a funny noise and a puff of smoke) after eleven months. New motor fitted under Hoover warranty. Working well since, with no more overheating.
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Members' Comments onmwe152's Review
mwe152
on 31st Oct 2006mwe152
on 25th Nov 2006An update on the Hoover TC3827 overheating problem.
Today is November 25th, 2006. The TC3827 is being used outdoors (to clean the interior of my car as I'm taking it in for a service next week). The outside air temperature is 10C/50F, and the cleaner is away from direct sunlight: so why is it overheating after five minutes use (or 5 minutes on & off in a 10 minute period)? ...I then have to stop cleaning the car interior for 25 minutes whilst the TC3827 cools down (outdoors on a 10C/50F November day).
Hoover, overheating is a real problem on the TC3827, for your firms reputation and your workers jobs in Merthyr Tydfil, please modify this model!
I said the new motor had cured the overheating of the Hoover Dust Manager Cyclonic TC3827 vacuum cleaner -- not true I'm afraid!
Today I was vacuuming dust specs off photographic negatives I was scanning, and the motor temporarily cut out due to overheating.
If you have one of these cleaners you MUST switch the motor off when you are not actually vacuuming. Never leave it running idle, not even for a minute. The hassle of switching on and off is not an inconvenience compared with having to stop for half-an-hour whilst the motor cools. Today is October 31st: it's not a hot day, and I'm not working in direct sunlight.