Hotel Servigroup Pueblo Benidorm Review

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Hotel Servigroup Pueblo Benidorm
3.3 stars
Average rating for this product is: 3.3 out of 5

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Jack900's Review of Hotel Servigroup Pueblo Benidorm

24th Oct 2006

Overall Rating

2.5 stars
  • Value for money
    2 stars
  • Board Basis
    Full board
  • Accommodation
    3 stars
  • Food
    0.5 stars
  • Location
    3.5 stars
  • Date of stay
    October 2006
  • Tour Operator
    Thomas Cook
  • Customer Service
    3 stars
  • Resort
    3.5 stars

A rather mixed experience at this hotel I'm afraid. We were lucky enough to stay in one of the four top floor rooms in block seven, which had a large sun terrace rather than a balcony. The room was a good size, with a nice modern bathroom. The hotel facilities were quite good, with a nice, safe children's play area and lovely indoor pool, in addition to the two outside. Unfortunately, the children's club wasn't running at this time of the year. As previously reported, there was a shortage of space around the pools for sunbeds, made more acute by the pensioners (both British and Spanish) who leave their towels on the beds from before breakfast, but may not use them until early afternoon if at all. The entertainment did not look very good, but to be honest I didn't see much because it started so late (22:00), which was not practical with a young family.

Meal times are a horrendous experience I wish to never repeat. The hotel menu is poor at best, and even then much of the food bears no relation to its name, and everything tastes of precisely nothing! There is also no consideration for children in the menus. In fairness though, it does seem to cater mainly for the tastes of Spanish pensioners, who seem to be willing to fight to the death to get at it. The restaurant is a battle ground, where you must literally fight for a table (one morning, having found a table I was strapping my daughter into a high chair, but because I hadn't actually sat down a couple of aged Spaniards commandeered the table from under me! Needless to say, they left with a flee in the ear).

The staff are a mixed bunch, some exceptionally helpful, particularly at reception, and the cleaning staff keep the rooms spotless. Others however are surly and apparently resentful of your presence. Strangely, this seemed most apparent in a British woman working in the restaurant. Overall, we had a great holiday in Benidorm, which is a great place for children, and it isn't all just naff Brit pubs (although there are plenty of those). But the holiday was marred by the particularly poor food, which, although on full board, saw us having to eat out quite regularly.

I certainly would not return to this hotel, but I would definitely return to the resort.

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