derfnam's Review of Custom Car Hire Car Hire
22nd Oct 2006
Overall Rating
- Value for money
- Country & City of hireItaly
- Choice of vehiclesPoor
- Date of hire (month/year)September 2006
- Condition of vehiclePoor
None
Bad Points
Everything
General Comments
I'll never use Custom Car Hire again. The reserved car was not available from Thrifty Rent A Car at Florence airport, although I had the confirmation from Custom Car Hire. I had to rent from another agency at a much higher rate.
They did not respond to my complaint and kept the deposit.
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On average, people found this review not helpful
Members' Comments onderfnam's Review
Customcars on 22nd Jan 2007
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Dear derfnam. We are seriously shocked and disturbed that you encountered such problems with your rental. At Custom Car Hire we pride ourselves in our attention to customer care, and we would encourage you to please contact us so that this situation may be sorted out. I am asking you to do this because we are unable to find any evidence of a complaint being raised with us for this company at that specific location. We take very seriously any complaint or criticism, and we actively encourage our clients to contact us after their rental to share their experiences, good and bad, with us. Our contact details can be obtained from our web site, and I would encourage you to please contact us so that we can be given the opportunity to resolve this issue.
Custom Car Hire Limited