nigelblack's Review of Tom Tom Go 710 Satellite Navigation System
20th Oct 2006
Overall Rating
- Value for money
Excellent map details - the best by far, so easy to use, guide voices.
Bad Points
Sucker mount system a big mistake, faulty software, too heavy.
TomTom PR department lacking in every department. Rude does not even cover it!
Tomtom needs to follow Garmans example with regard to the size & weight of the units & mounting system.
General Comments
I brought a TomTom Go 710 from a large retail car cycle superstore, unfortunately the twist mounting system came apart within 2 weeks. Returning the unit to the shop I was told that I now had to talk to TomTom directly. This I did, the potted conversation went something like this.
I'd like a replacement mount please.
TOMTOM - How do I know that you didn't break it.
I've only had it for two weeks, I've been careful.
TOMTOM - But I've only got your word for it
The people in the shop said that you had been experiencing some difficulty with the design and had complaints about it in the past.
TOMTOM - They're only saying this because they want to get rid of you.
Needless to say I got back to the shop who duly apologised on TomTom's behalf.
On average, people found this review very helpful
Members' Comments onnigelblack's Review
stuart 2370 on 16th Dec 2006
nippy on 13th Jul 2008
Thats funny....this is July 2008...2 years later and my base has just broken just beyond the sucker. It is obvious that the four 1mm by 5mm plastic pilars that take the entire weight are just not strong enough. In one and a half years it has been mounted in my clasic car which does very low milage and has quite gentle suspension. Am awaiting email answer to my email guarantee claim. TomTom itself is excelent and the mount for a Go 300 in my everyday car which is much older and covered many more miles is still ok.
nippy on 15th Jul 2008
I have contacted TomTom and after supplying proof of purchase they are sending me a free replacement holder. They say it is an upgraded design. It had a 2 year guarantee when I bought it and I was within that period.
Web Links
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Tomtom Go 710 Review
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I am interested in buying a sat nav. I have been reading reviewers comments on Tom Tom 710 & Garmin Nuvi 310D. I'm more likely to go for the Tom Tom. I contacted Tom Tom about the inferior suction fixing and they informed me this has been now remedied. Also their customer services department is helpful but on the very odd occasion may not be able to help, but assured me they have many satisfied customers.