The Cotswold Company Review

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0.4 stars
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Sem Talbot's Review of The Cotswold Company

20th Oct 2006

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

Good way to waste time & money!


Bad Points

Rubbish customer services, rubbish delivery service


General Comments

We decided to use The Cotswold Company instead of one of the cheaper places on the market as the furniture looked nice on the website and we thought that by paying more, you'd get a better service. Unfortunately this was not the case!

We ordered 2 pieces from the same range, both to be delivered on the same day. One turned up 4 hrs late and the other didn't arrive. No one could tell us why it never arrived. They couldn't even guarantee that we'd get one at all till the following week as they may have run out of stock!

We made one call after another to their 'customer services' and no one ever called us back or replied to the emails we sent via their website. Finally they told us that we could expect the second piece of furniture on October 18th - three months after we ordered it and when the day finally came they had none of the delivery instructions we had given for the first delivery, so we spent two hrs on the phone directing the delivery guys to our flat, only for it to arrive broken, thus wasting our 2nd day of holiday!

Once again their customer services were rubbish, they never called me back and when we decided to give up and take a refund they gladly accepted. I asked to speak to a manager (I was already speaking to a supervisor) and I can only assume that I was put through to her mate so that they could get me off the phone asap as she was just as useless as the supervisor!

I was furious that we'd spent all this time and energy and hadn't even received an apology. Plus the furniture that we did receive is not particularly good anyway. It doesn't look as nice as it does on the website and on closer inspection, it's quite cheap looking.
My advise: Don't use The Cotswold Company!

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