swanj's Review of Di Lusso Fitted Kitchens
18th Oct 2006
Overall Rating
- Value for money
Worktop & doors looks nice; not convinced about quality though, as one of the drawer fronts has just fallen off 6 months after fitting.
Bad Points
Where to start...they don't deliver when they say, they send the wrong stuff and/or it's damaged, they promise to phone you back and never do, and the fitters were trying to get away with the bare minimum.
General Comments
The salesman at Di Lusso fitted kitchen promised a spangly new kitchen fitted in four days and said the fitters were craftsmen who took pride in their work and would think of imaginative solutions to any problems which came up. Translation: they would rush to finish in four days, fail to do so, then no one at customer services would ever answer the phone or if they did, they would promise to sort it and then do nothing (except possibly send incorrect or damaged replacements). This company is appalling, all they care about is getting your cash and if their new incarnation, Infinity, has the same director and staff I would not touch it with a barge pole. We are still in a legal dispute with them having paid £5k for a kitchen that, in my view, would have been worth £3k, even without any hassle at all. As it is, I feel they owe us!
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