Curtain Exchange Bespoke Curtains Review

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chadhasapna's Review of Curtain Exchange Bespoke Curtains

18th Oct 2006

Overall Rating

0 stars
  • Value for money
    1 stars
Good Points

Number of franchises around UK


Bad Points

Head office has not produced any guidelines for stores
Stores not trained
Each store will have different stock and management experience
No quality control
No customer service


General Comments

I used the Curtain Exchange in Dulwich which is a franchise as are most of these shops. I opted for a Bespoke Blind due to not finding a suitable second hand curtain or blind of size. They were happy to provide advice and take the money, but the entire service from start to finish and quality of the blind was truly unpleasant.

The blind was not made on time, their recommended fitter did not respond to phone calls to arrange fitting and blind was left sitting with them for 3 months; blind had noticeable 5 mm holes in the fabric from stab stitching. Black-out material is pulling away from the main blind with 3 months of use and manager of this store is unhelpful in resolving the problems to the point of rudeness. The head office is inefficient, customer made to feel like it was normal to have such quality and complaining for no reason.

I cringe every time I look at this blind hanging in my son's room with a cost of approx £700. The management at the store was unprofessional and head office has not been very helpful or answered emails speedily. I feel thoroughly dissatisfied by the whole experience and will never use a small curtain shop again. The department stores and larger stores have training, operational management and customer satisfaction well planned and executed efficiently. The head office has not provided much information to suggest this would not happen again to another customer and they don't have any customer or quality control in place or training provided to franchises.

Take care when dealing with them.

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