Au Courant Ireland www.aucourant.ie Review

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3.5 stars
Average rating for this product is: 3.5 out of 5

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david001's Review of Au Courant Ireland www.aucourant.ie

18th Oct 2006

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
  • Customer service
    Poor
  • Quality of website
    0.5 stars
  • Goods purchased & cost
    Sunless Tanning Products (mixed), £45
  • Delivery
    Still waiting
Good Points

Seemingly an online shop based in Europe providing Au Courant products, thereby reducing delivery times (hypothetically).


Bad Points

Poor website, poor customer service, poor communications, appear to be "off the ball".


General Comments

Au Courant is a great US company, or at least, a good US company with great products. Unfortunately, the people who represent Au Courant in the UK/Ireland, are in my opinion, absolute clowns. The UK home site - online store - delivery base is a site based in Ireland - www.aucourant.ie.

Known issues:
Website known to lose (or not log) orders. No email to inform customers. You are left sitting in the wind unless you enquire. You'll eventually do this, after a week or so.
Terrible communications. One sentence replies, poor explanations, grammar, spelling. Replies like, "sorry, that item was o/o/s". No advice is given on next steps or other solutions. What I am getting at is that this is not a customer focused transaction. No options are given and you have to coax a solution out of them. Oh, and for clarity purposes, "O/O/S" means Out of Stock. Oh dear oh dear.
Deliveries have missing items.
Don't reply to emails when querying missing items.
Customer support is run from a Hotmail account. What a joke.

For Internet businesses, it's hard to find a poorer set-up than that. Many pro eBay sellers blow clowns like these folks away.

My advice, save up for a large order (think of everything you need), and order direct from the US site - www.aucourant.com. This should help off-set larger delivery costs.

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