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| Game Availability | 7.3/10  |
|---|---|
| Condition of Game | 8.8/10 |
| Value for Money | 4.8/10 |
| Reviewer Rating | 3.8/10 |
| Overall Rating | 2.6/10  |
By rbrown on 13th Oct 2006
| Game Availability | 8/10 |
|---|---|
| Condition of Game | 10/10 |
| Game Hired - | Online |
| Value for money | 5/10 |
| Overall value | 3/10 |
 rbrown's recommendation | |
Had Xbox 360 games when no other sites had them
Customer service - you can call them up and speak to someone
Slow, clumsy, frequently broken website
Customer service - emails are usually not responded to for weeks (if at all)
They lose games and blame you for it
Slow turnaround
I used them from November 2005 until April 2006, for the renting of Xbox 360 games when few others sites did them.
The first problem occurred days into my subscription when the games didn't arrive, and I phoned Games By Post up, to be told that they had been sent to my billing address (as opposed to my delivery address) by mistake. This happened to be my university, and I couldn't get the games until I returned home in January. This meant that the free 14 day trial I was expecting was delayed until when I got to university, but Games By Post still tried billing me in December. Cue angry phone calls, and they EVENTUALLY decided to cancel the billing.
Generally, the service was reliable but slow until March/April, when it gradually became ridiculously bad. Games would take up to two weeks to arrive, or I would receive two games by accident (which would mess up their website when I returned them). Emails were not responded to, nor were they replied to with any reliable information.
In April or May I returned a game but they didn't send one back out. They eventually replied to emails and told me that I hadn't sent one back when I had. They seemed to want me to pay for the game which was lost, because apparently, even though their envelopes are designed for the letterbox, I needed a receipt of sending, ie. I should have returned the games recorded delivery. This was completely ridiculous, and I told them as much. I cancelled my account and they didn't even bother replying to any of my emails, and I haven't heard from them since.
The only plus side to ALL of this is that they never remembered to bill me AT ALL during the whole time I was with them.
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