ANC Courier Service Review

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0.7 stars
Average rating for this product is: 0.7 out of 5

From 4 ratings and 32 reviews

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linton's Review of ANC Courier Service

12th Oct 2006

Overall Rating

1 stars
  • Value for money
    0 stars

I have the same complaint as others that have used ANC Couriers Service.

I was waiting at home for a very important delivery. The courier did not ring the door bell, and I did not here anyone knock. I found the leaflet and noticed that he had been there 5 minutes earlier. I immediately called the number provided and asked them to send the courier back.

I explained that I was home and the guy clearly did not make any reasonable attempt to deliver the parcel, other than to slip the note in the door.

I was told this was not the case, and not given the benefit of the doubt.
Even though they had clearly not had an opportunity to talk to the courier yet.

I asked to speak to the supervisor, who also insinuated that I was not telling the truth.

I called the H.Q who said I must deal with the Basildon branch, and I was in mid sentence when I was transferred back to Basildon.

Basildon said they would get the regional manager to contact me. After 16:00 when I had not received any reply I called in again. I was put on hold, and when the lady got back to me she said she had written my number down incorrectly and they could not get hold of me, and I would have to wait until the next day.

It was interesting that they said I could come and collect it at the depot, but also insisted that they could not send it from the depot because it was still in transit.

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