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- Halifax One Credit Card
- Churchmousester's review
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Picture courtesy of Geoff.
| Customer service | 1.6/10   |
|---|---|
| Value for Money | 2.6/10 |
| Reviewer Rating | 2.2/10 |
| Overall Rating | 2.4/10 |
By Churchmousester on 11th Oct 2006
| Used card for | 1 year and over |
|---|---|
| Loyalty scheme | No |
| Customer service | 4/10 |
| Value for money | 0/10 |
| Overall value | 2/10 |
 Churchmousester's recommendation | |
Can't think of anything good to say.
Customer service, and the form of adding interest.
I have spent a frustrating year since I had my purse stolen in Italy last September (2005). I notified Halifax immediately, and they reassured me that my account would be safe. I received my next statement with two payments added after the credit card was notified as stolen. I have been promised on a number of occasions that it was being dealt with. I have still had no refund to my account, and interest is consistently applied to these fraudulent amounts each month.
Each time I end up speaking to someone different. Never again! What a shame they don't invest some of their enormous Advertising budget into Customer Service! It's no good getting new customers if they can't provide the service to keep them.
Important, please be aware that:
| Helpful | Unhelpful | Agree | Disagree |
|---|---|---|---|
| 1 | 0 | 0 | 0 |
Total Respect: +1
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