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- Privilege Car Insurance
- lizseddon's review
Have a picture of Privilege Car Insurance?, please send it to us.
Picture courtesy of bottletree.
| Customer Service | 3.8/10   |
|---|---|
| Value for Money | 4.7/10 |
| Overall rating | 4/10 |
By lizseddon
on 5th Oct 2006
| Have you made a Claim | Currently Claiming |
|---|---|
| Reason for going with this company | Cheapest Quote |
| Cover Taken | Comprehensive |
| Driver Type | Lady Driver |
| Previous Insurance Company | Diamond |
| Customer Service | 1/10 |
| Value for money | 2/10 |
| Overall value | 1/10 |
 lizseddon's recommendation | |
The staff in the call centre are very friendly and appear to be helpful.
The guaranteed car hire company couldn't have been more helpful.
Making you use a bad repair centre - do not seem to be at all proactive in trying to get my £400 back from the person who reversed into my car. - no correspondence - have to keep ringing them - not interested in the fact that garage are ripping them off. Guaranteed car hire is only valid 2 weeks - car takes 3 weeks to be repaired.
The repair centre told me my car would be ready in 7 - 10 days (very small dent in bonnet) - It actually took 20 days. They say repairs are guaranteed for 5 years, but won't confirm what has been replaced. They did replace my number plate, which was not damaged, and they replaced it with one advertising their own centre - not a good advert if you're trying to sell the car. In conversation they also mentioned parts they were waiting for which included a headlight - definitely not required (I had previously had quotes from two local garages including main dealer). When I phoned Privilege car insurance after, they did not seem interested. Also, they do not seem to be at all proactive in trying to get my £400 back from the person who reversed into my car. I have had no correspondence and I have to keep ringing them - nice lady says sorry we haven't heard anything yet! Would not recommend.
Important, please be aware that:
| Helpful | Unhelpful | Agree | Disagree |
|---|---|---|---|
| 2 | 0 | 0 | 0 |
Total Respect: +2
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