Royal Bank of Scotland Current Account Review

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2.2 stars
Average rating for this product is: 2.2 out of 5

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dawnhisc's Review of Royal Bank of Scotland Current Account

4th Oct 2006

Overall Rating

3.5 stars
  • Customer Service
    3.5 stars
  • Ease of use
    4 stars
Good Points

Never any queues in their branches (do they have any other customers?)
If you use a local branch you will get to know your advisor (whether you need one or not).
Internet banking is great! However, I recently went to transfer some money to a friend and couldn't specify Bank, Sort Code and Account Number, but I had to choose from a list of companies accounts... if this continues I will change banks :(


Bad Points

I would not want to rely on them to manage my finances.
Their interest on savings is really rubbish!
They don't offer a Visa debit card.


General Comments

I have always found that while I can walk into any bank and stand in a queue for up to an hour, when I walk into the Royal Bank of Scotland I never queue for more than 5 minutes. I have always found this aspect of their services and the Internet top class (although the Internet may have changed - and that would be BAD).

However, one aspect of the RBS that hasn't always been great is their ability to deal with out of the ordinary situations. Once you have a person you can rely on though, they are easy to contact and you can always rely on them to get back to you, although you may have a tough time finding these people.

The biggest downside to the RBS is that their savings accounts are RUBBISH - the ISA isn't too bad, probably standard, but forget about anything else!
Also, they are a Bank, so you have to be realistic... They're not going to be that good ;)

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