budget car rental review

Have a picture of Budget Car Rental Car Hire?, please send it to us.

Average Ratings

Value for Money	1.1/10
Reviewer Rating	0.9/10
Overall Rating	1.3/10

4% Recommended1 out of 28 Reviews

• Overview
• Reviews
• Write your review
• Ask a Question

By ghadjich on 4th Oct 2006

ghadjich's Ratings

Date of hire (month/year)	09/06
Country & City of hire	USA, Los Angeles, LAX
Condition of vehicle	Good
Choice of vehicles	Average
Value for money	1/10
Overall value	0/10
ghadjich's recommendation

Good Points

Service was fast. The car was in an OK condition.

Bad Points

The customer service *LIED* to me in order to buy their insurance coverage. I was told that I HAD to BUY at least minimum insurance to be able to rent their car. I later found out that it wasn't the case. Instead of paying 160 for a week I ended up being charged $372.

General Comments

The customer service representative told me that I had to buy their car insurance because "they don't deal with the insurance company of the customers but only with the customer themselves." So in order to rent the car I had to buy insurance. She then told me that it was only 15 dollars, but never explained that it was $15 per day + additional charges per day. Since I had no option I agreed, she printed the documentation and proceeded to tell me that my charge was 162, which I found very reasonable. A couple of days later I checked the documentation she gave me and I was furious to find out that insurance was listed under optional. I also realized that my credit card was charged 372 and something was wrong with the amount I was told. I was very busy during that week so I was not able to call and verify if there was a mistake with the amount and also complain about being lied to. When I returned the car I was shocked to see that the insurance coverage was $200.
I spoke to 2 customer service representatives and the supervisor but they implied that I was lying instead.

Bottom line, DO NOT TRUST ANYTHING THAT THEY TELL YOU AT BUDGET RENTAL. YOU CAN ALWAYS USE YOUR OWN INSURANCE. BEFORE YOU SIGN ALWAYS ASK WHAT THE TOTAL COST WOULD BE INCLUDING EVERYTHING AND TAKE YOUR TIME TO READ THE ENTIRE DOCUMENT THOROUGHLY.
That being said I will *NEVER* rent from them again.

Important, please be aware that:

1. For each negative review there may be hundreds of satisfied customers.
2. None of the information is validated by Review Centre. Reviews are the opinions of the individuals concerned. All Content published is moderated to meet our Terms and Conditions.
3. We encourage companies to respond to negative reviews by using the comment facility at the bottom of the reviews.

ghadjich's review has yet to be rated - Be the first!