Cris.'s Review of Intercontinental LDN
16th May 2003
Overall Rating
- Value for money
Going out was great, check in took only about 15 - 20 mins. Service on board was of a high standard, very pleasant, polite and even the food was ok.
Bad Points
The return journey, from the moment we arrived back in the airport (Newark).
General Comments
We were searched 3 times in a space of 20ft and in a time period of 10 mins. That you could understand after what had happened, but the manner was rude.
Then after all that they seated us apart even though we had arrived approx 3hrs early.
On realising we asked if it was possible to be seated together as one of us was not the most confident of flyers, they answered that would be ok then asked if we were American passport holders, we stated no and they stated they could no longer help us then.
On board if you spoke with a non American accent then you did not receive the same service.
I have always stated how much I loved the American people and visit regular but this has changed my views a lot.
We felt like 2nd class passengers on this companies flight, and what made it worse was the fact we were supposed to fly Virgin, a British Co.
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