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- John Andel's review
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| Quality of service | 3.9/10   |
|---|---|
| Layout of shop | 4.6/10 |
| Value for Money | 5.1/10 |
| Overall rating | 3.9/10 |
By John Andel on 3rd Oct 2006
| Goods purchased & cost | Hills Science Diet £10.90 + £10 postage |
|---|---|
| Quality of service | 0/10 |
| Layout of shop | 0/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 John Andel's recommendation | |
Pet-Supermarket.co.uk quotes a delivery time of 3-5 working days. I ordered the goods on August 1st. Cost was taken from my account on 7th August. I e-mailed them on 10th August to say that if the goods were not delivered by 19th August they would be no use to us, as we were due to leave the island of Tiree. No response to the e-mail so I phoned on the 16th. They said they would get me the goods within 2 days. The goods didn't arrive. I asked for a refund. I was offered a refund for the cost of the goods, but not the postage and packing.
It is now October and I have received nothing. I would discourage anyone from trading with this company. They are quick to take your money, slow to deliver and take no responsibility for failures to their systems. Absolutely terrible service!
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