Insparations Bocca Grande Review

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1.6 stars
Average rating for this product is: 1.6 out of 5

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pjm275's Review of Insparations Bocca Grande

3rd Oct 2006

Overall Rating

3 stars
  • Value for money
    3.5 stars
Good Points

The tub is fab, though the UK supplier leaves a lot to be desired. Insparations was fantastic while we were prospective buyers. As soon as we signed the contract, things went downhill.


Bad Points

After sales service


General Comments

We also had a delay in delivery of our Insparations Boca Grande, in summer 2005, blamed by Insparations on shipping problems in the US. We were told we would receive compensation but have never seen any. We also paid up front, early June 2005, with the tub finally being installed in September. The tub was faulty about one month after installation. The fitters, to be fair, came out quite quickly and did a repair, but it went again and the whole of the computer system and pipes and pumps had to be replaced, we have only the original shell left, the rest has been replaced. The original contract with Insparations gave us one year's supply of cleaning products to be automatically sent to us every 60 days. We have had to chase each time, people there take messages and they don't return calls, very frustrating! This summer, they changed from Aquaclara to a newer cleaner and we have not received anything from them since April, despite our contract ending in Sept. 06, they have not fulfilled their contract with us and we have sent many letters, emails and made calls. We have now written to Watchdog. I am very happy with the tub but not with the supplier. Would not recommend Insparations to new buyers.

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