Lloyds Review

Good Points
Cheap drink and food

Bad Points
Awful service and poorly run outlet

General Comments
I have just returned from a day out in Portsmouth, over an hour and a half of which was wasted in the Lloyds bar. After a long wait at the bar to be served, I was told that there was no roast beef left, this was at 2.30 pm on a Sunday, and they are supposed to serve food all day and night. After returning to the bar, I ordered 1 mixed grill and one roast chicken. At 4.00 pm a girl came up to our table to inform us that the mixed grill was ready, but they had run out of roast chicken. I asked why it had taken them over an hour to come and tell us that, but she didn't know why. She asked if we still wanted the mixed grill, but we did not want to have another hour's wait for a second meal. We got our money refunded and left without eating anything!



What is the mentality of the people to assume that people have unlimited time to spend just waiting for a cheap meal? The funny thing about this incident is that the girl who informed us of the problem used to work in the Port Solent Lloyds bar, and that used to be awful (haven't been back there since), and she then went to the Chichester one and that was also very slow - now very much improved? Could she be the problem or is the Trafalgar just one of these outlets that will never improve?

The place was not at all busy, so I dread to think how they would cope if they ever were busy.