June Clarke's Review of Furniture at Work www.furnitureatwork.co.uk
29th Sep 2006
Overall Rating
- Value for money
- Quality of service
- Goods purchased & cost£420
- Layout of shop
Initial sales staff were very quick on taking my order, and insisted I paid immediately by debit card. Promised me delivery within 5 - 10 working days. Told me they had a warehouse in Liverpool (Kirkby), and said I could, if needed collect from there. Sounded good!
Bad Points
See below...
General Comments
Delivery never arrived after 23 days. After many calls to the Furniture at Work sales department, who even managed to get my street name totally wrong, and I'm not sure where the post code came from. The phone calls were long and laborious, as I had to spend many minutes hanging on listening to silly messages and a taped voice telling me your call is important to us, but we are very busy at the moment. So was I!!! It cost me a fortune in phone calls trying to find out when my delivery was coming. I told them I needed this furniture for 27th September, and on the 26th September when I eventually got through to someone, he told me he did not even have a delivery date for me. I cancelled the order immediately. They promised me my money back within 5 working days, to which I did receive a cheque three days later.
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