Virgin Cars Review

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0.7 stars
Average rating for this product is: 0.7 out of 5

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crwebb's Review of Virgin Cars

23rd Sep 2006

Overall Rating

1 stars
  • Value for money
    4.5 stars
  • Customer service
    0 stars
Good Points

Ease of ordering if you know exactly what you want.


Bad Points

Too many to list - see general comments.


General Comments

I order my Mazda 6 from Virgin Cars on 15th May 2004. I paid the deposit and was told the vehicle would be ready for collection in July. Well July came and went and I had to phone and enquire when my car would be ready. I was told that due to export problems, it wouldn't be ready until September. I accepted this new date but did stipulate in an email to their customer relations department of my dissatisfaction. Again September came and went and still no car, I contacted Virgin Cars (alias Motor Solutions of Sheffield) and was informed that the vehicle would be ready for collection in December. I then received a call from Virgin Cars informing me my vehicle would be ready on 23rd December and and requesting the final balance. The remaining 13k was paid via the banks electronic method (CHAPS). The day before collecting the car, I phoned Virgin Cars to confirm the time only to be informed my car wasn't ready, in fact, it wasn't even in the country and no delivery date could be given. I requested my money to be paid back by the same process only to be informed that this could not be done and I would have to wait for the finance director to return from holiday in the new year for the a cheque to be sent via the post. I wrote a letter detailing what had happened and requesting that this situation be rectified. In the new year I did receive a call from their Customer Services Department (which I believe was from Motor Solutions) apologising and informing me that a cheque was in the post for the 13k I had already paid. I asked when my vehicle would be ready but again they couldn't provide a date. I finally received the vehicle on 12th March 2005 (10 months later, which is well in excess of the 6 weeks delivery).

I can not recommend anybody to use Virgin Cars Motor Solutions and now I have discovered that this company also trades under the names of DC Cook Direct.co.uk and Showroom.co.uk.

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