American Express Platinum Review

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American Express Platinum go to www.americanexpress.co.uk
3 stars
Average rating for this product is: 3 out of 5

From 9 ratings and 25 reviews

Thumb up 60% of users recommend this product

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jmw2002's Review of American Express Platinum

19th Sep 2006

Overall Rating

1.5 stars
  • Value for money
    1.5 stars
  • Loyalty scheme
    No
  • Used card for
    0 - 6 Months
  • Customer service
    0 stars
Good Points

Restaurant I used it in, changed attitude when they saw the card


Bad Points

Customer Services is appalling. I was declined on a £150 purchase from Marks & Spencer. So much for no pre set spending limit. Perhaps it should say, no spending limit. I have now asked for a refund as I have no confidence in the card


General Comments

I called Customer Services as a result of an incident described below. The service I received was appalling. They refused me access to a Supervisor and said the best they could do was provide a call back within 24 hours.

I was declined on a £150 purchase from Marks & Spencer. So much for no pre set spending limit. Perhaps it should say, no spending limit. I have now asked for a refund as I have no confidence in the card

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LenderBalance Transfer RateBalance Transfer DurationPurchase RatePurchase DurationAPR  
Virgin Credit Card0.00%3 months16 months 2.98% or £3.00 fee3 months16.60%
BT Standard Credit Card0.00%3 months13 months 3.00% fee3 months16.90%
MBNA Platinum Plus Visa0.00%3 months13 months 2.90% fee3 months15.90%