Insparations Bocca Grande Review

Overall Rating

The Boca Grand spa, when working properly, is a good spa.

After only a week a number of faults appeared. Insparations were slow to respond and when a fitter finally turned up 6 o clock at night after ringing Insparations 3 times that day, the replacement item he brought was faulty, he didnt really know what he was doing, and the Gazebo we bought from them that took nearly four months to arrive is so poor quality that it is not worth £100 in my opinion.

Monday 5th May - It seemed like a good company when we first looked into buying an Insparations Boca Grande Spa, good website and good looking offers. Saleswoman seemed to know what she was talking about and we parted with all our cash at the end of May, as asked. The reason for wanting all the cash up front seemed valid although we were not really happy to pay for something before we had received it. It was only further down the line when we had to chase them for our order, that the bad attitude of the customer services started alarm bells ringing. They had little interest in the fact we had parted with best part of £9000 and I was bluntly told on the phone that they didn't know what was coming over on the shipments and couldn't give me a date for delivery. The woman I spoke to had a poor attitude and very bad customer service skills. Our delivery date was changed twice and it went from the end of July to finally 14th August. I had to ring Insparations on the Friday before, as I still hadn't had confirmation and times from them. I was told a letter had been sent and I should know (how rude) we were given an early appointment time and as no-one had arrived by 11:00, I again rang and asked where they were. The rude woman on the phone told me that they were coming from Stoke and I had to understand about traffic. When the fitters finally arrived they had only brought the spa. I was told that someone should have told me that I would not be getting the gazebo, steps, oils, mats, and light, all these things paid for at the end of May, nearly 3 months earlier. I again rang them and was told it didn't come on the shipment and they didn't know when it would come. Their 'I don't care' attitude was disgusting. We had no contact from them to say when things were coming no apologies or reassurance, we constantly had to phone them. Insparations never return a call. This week September 10th, the gazebo finally turned up after us getting really angry on the phone. We were told by the fitter that loads of customers are waiting for their orders and it's a case of who shouts loudest(how bad is that?). The gazebo is poor quality to say the least, there are marks all over it, it has been put together really poorly, and in my opinion it is not worth £100 never mind the £3.388 that we were charged. We spoke to someone last week and in true Insparations style, he has yet to get back to us. My advice to you is do not use Insparations.