Cosmos Review

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2.2 stars
Average rating for this product is: 2.2 out of 5

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unhappybunny20's Review of Cosmos

16th Sep 2006

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer Service
    0 stars
  • Have you booked through this tour operator before?
    No
Good Points

None whatsoever


Bad Points

Flight delay by 13 hours, resort change, hotel downgrade, very rude staff, no sympathy, age discrimination.


General Comments

As if it wasn't bad enough to hear that our flight had been delayed by 13 hours hours but to then, after waiting from 3am until 6pm, to be told your resort had been changed and you were to be staying an hour away from where you had booked for. We were meant to be going to the lively Albufeira aimed at young adults who like nightlife but were moved to praia da rocha, aimed at couples and families with no nightlife. Were we informed on the transfer? -No. the patronising rep said we would love it, he was wrong, there was nothing to do. He didnt even say sorry, this company are awful, they discriminate younger people choosing us to move because of our age- the rep actually said that ( we are 20). The hotel was also a downgrade and had no air con like we had paid for. We lost a whole day of our holiday because of the delay and had not one night out and were offered no free excursions to Albufeira. Awful

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