HSBC Offshore Banking Review

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2.2 stars
Average rating for this product is: 2.2 out of 5

From 2 ratings and 7 reviews

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whitedovefly2's Review of HSBC Offshore Banking

13th Sep 2006

Overall Rating

1 stars
  • Value for money
    2 stars
Bad Points

Inexperienced agent, unhelpful manager, and communication between bank staff needs improvement.


General Comments

I was a customer rejected by this bank, which I think is their fault!!

I am a Taiwan citizen. Last summer, I wrote a mail to HSBC and told them I am interested in their offshore banking, and would like to open a account at their Hong Kong Branch. On the first two days, the bank agent helped me fill out all the forms of my information, and gave me couple investment ideas. And at the same time, they had reviewed my husbands information by the Taiwan branch. Everything went well, and I had signed all my travellers checks for my deposit into the account.

Guess what? I received a phone call from the agent just 2 hours before departure to the airport. She said they could not accept my application because of my nationality. I have been travelling all over the world, but I have never seen a bank work so inefficiently. Her manager did not even say sorry about their ignorance, but sorry about my nationality. And they could not accept my signed traveller checks because I did not have an HSBC account.

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