henleyb's Review of Woolwich Basic Current Account
13th Sep 2006
Overall Rating
- Customer Service
- Ease of use
The only good thing was getting a tiny free plastic money box house when I opened my account at the age of 16, but it broke two days later.
Bad Points
Staff unfriendly
Customer service staff very unfriendly
Phone lines poor
Branches look and feel old, only ever seems to be one person dealing with customers at a time while the other staff have a good old chat with a cup of tea
Have no idea what's going on with my money
My free plastic house money box broke
General Comments
I have been with Woolwich for over 10 years. I took a loan out for £6000 (my first loan) and paid it back promptly. They continued to take money out of my account for months to "pay off the loan". I complained many times, and eventually after a lot of stress and dealing with unhelpful staff, I got my money back. This was just one of the many things they have done over the time I have been with them. It's like they just don't care.
I'm switching ASAP.
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