Japan Airlines Review

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Japan Airlines
3.4 stars
Average rating for this product is: 3.4 out of 5

From 1 rating and 7 reviews

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NielsV's Review of Japan Airlines

12th Sep 2006

Overall Rating

4.5 stars
  • Value for money
    4.5 stars
  • Flight From - To
    OSA - AMS
  • Flight on time?
    5 stars
  • Comfort on flight
    4.5 stars
  • Flight Date
    July 2006
  • Ticket class
    Economy
  • Customer service
    5 stars
  • Quality of food
    3.5 stars
Good Points

Amsterdam --> Sapporo
* Even on-ground service in Schiphol was nice and polite
* For Economy, OK food
* Plenty of drinks offered
* Requests from a lot of passengers all answered in a nice way
* Emergency exit seats with tons of leg space

Osaka --> Amsterdam
* Overboard customer service
* Even more requests from a lot of passengers all answered in a nice way
* On-ground service was great. Suitcase overweight without problems
* Emergency exit seat with tons of leg space


Bad Points

Osaka --> Amsterdam
* Requested special menu not available
* Exact same food as the other 3 flights I have flown with JAL on the Tokyo to Amsterdam leg


General Comments

My chicken allergy and dislike of most fish food was noted by the kind JALPak service employee. However, no message was somehow relayed to the flight personnel in Japan.
It was relayed to Japan by the JALPak person though.
As a result, no special meal was available for me, and the same bland food was served for the fourth time I was flying with JAL on the Tokyo to Amsterdam route (I almost tend to think they only have 1 choice of meals on Economy on the flight to Amsterdam). However, the stewardess went way overboard and got me a business class steak dinner and some veggie spaghetti for a second course. Even though I figured the special order may not come through and packed some snacks, the stewardess insisted she wanted me to have the meal I ordered.
The service went way beyond what I expected.

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