LG RZ37LZ55 Review

Overall Rating

Generally good image quality, though not too good on some fast moving images.

Sound does not have much depth.

This LG RZ37LZ55 TV cost me £1299 from Currys. It literally went bang after 4 months! We were watching it one evening when there was a terrific bang from the rear of the set, ( similar to a gun shot ). There was no picture and the power light began turning on and off, the handset would not operate the set.
The service from LG has been dreadful and when I eventually got through to the service dept.( after 20 plus attempts ), I was quoted a 10 day turn around, it is now almost 2 months.
No one will return your calls and the staff are very ignorant, I tried to contact them in total some 50 times. I would definitely not recommend LG products, this is based on my expensive experience.

Members' Comments onmicrolight's Review

• thinoleon on 23rd Oct 2006

  I bought the exact same TV and at the same price back in April. My LG RZ37LZ55 LVD TV has just gone bang with the exact same symptoms. Have you had yours repaired yet? And if so, did they tell you the fault?

• microlight on 11th Nov 2006

  thinoleon. They did not tell me the fault. A receptionist said "they have changed a circuit board on the LG RZ37LZ55" or something. I could not get through to an engineer.

• DTTeacher on 4th Apr 2007

  Guess what!.............Mine went pop too - same symptoms; red LED, Green Led and repeat and so on.
  
  Comet came out after 4 days (1st appointment available) and took it away without opening the back. The engineer was very perplexed. Got a phone call 5 days later to say it was uneconomical to repair so I could go into the store and choose another TV up to the same value (a very nice situation as the TV was 4 months old and TV's that were £1200 were now within my price budget!) Needless to say, I bought another LG (37LB1DB) and roll on 4 months from now!! Seriously though, Picture is outstanding and the sound is SO MUCH better than the RZ.
  
  Hope this helps

• RadOxide on 15th Oct 2007

  Blew up within the first two months just as microlight's description. Bought from Currys but they would not deal with it after the first month. After reporting the fault to LG it was 13 days before it was picked up citing a 10 day turn around period. Two weeks later I began calling their customer services. They claimed to be emailing the repair depot who would contact me with a status report. This did not happen even after a further 16 calls. I managed to find the phone number for LG's head office and explained my situation. They were helpfull and apologetic, but it still took them four days to even find my TV! After that it was still more than two weeks before it was returned to. The excuse given was a move for the repair depot. They lost it!
  Eight months on and just 12 days remaining on the warranty it has blown up again! Exactly the same problem as last time. LG has upgraded their customer support since last time, changing to a UK call centre and putting me in direct contact with the repair depot from it being picked up. That being said it has been three weeks on top of the 6 weeks from the first time it blew. The repair centre claim to have upgraded the power supply so it "won't" happen again!
  DO NOT BUY ONE OF THESE TV's!
  I would not even recommend buying anything from LG.

• microlight on 25th Oct 2007

  Further to the blow up problem with my LG 37" I would urge all of you guys who have had the same problem to check the HDMI connection on your set, my set was a couple of months out of warranty when I decided to go for sky HD, I bought my own box from a local supplier, set it all up but it would not work through the HDMI connection, I suspected a faulty box but after trying three other boxes we eliminated this, I took my HD box to a friends house who had the same LG TV and the Sky box worked through his HDMI socket. I contacted LG and told them about the problem and the fact that it had blown up earlier and this was probably something to do with it, but they would not do anything, I explained that I had never used the HDMI connection until I got Sky HD so I would never have known it was not working until the connection was used, but as usual they are not bothered. So if you have had the same blow up problem and are thinking of getting Sky HD get the HDMI connection checked before your TV warranty expires.

• RaulRobbo on 10th Feb 2008

  Mine just went pop last night, green and red light switching on and off!!
  My Set is 15 months old though. It played up about 8 months ago while still under warranty and they replaced the motherboard. Will they repair it still as it is within 12 months of being faulty the first time?
  
  Robbo

• Jamie Bulloch on 13th Mar 2008

  I purchased 2 sets from Curry's in Sept 2006, within 6 weeks one went pop with the problem described, green - red - green - red, etc, contacted Curry's who eventually arranged for a fix under warranty, although they did initially want me to contact LG direct, ludicrous suggestion,,, eventually after about 3 weeks of hassle the set was fixed, they would not tell me what the problem was, after much searching on the net, it transpires there is a fault with the power supply PCB seemingly for the period Jan-Aug 2006, so bad was the problem that LG were issuing repair kits for this issue but due to demand for repairs they ending up sending out the entire PCB at a discount to repair shops, their own preffered outlet for the board were selling this for twice £90 +postage, what you could pick it up for on EBay, It is now Feb 2008 and the other set went pop with the same problem, contacted LG direct as the warranty was up they were not interested and stated there was no issue with this model sitting that they compared favourably against their competition, an unbelievable statement considering the evidence, so I told them to stuff it and would not invest in any of their products in the future, I located the part on Ebay -RZ37LZ55 LG LCD Power Supply PCB, Original Part BN number of the power supply is 6709900002A, it is an absolute doddle to replace, plug in power cable and two plugin mesh cables, 30mins job, took longer to take the back and metal cover off, I purchased the part from the following,
  http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=350033169223 - got mine for £52 total,
  Although you may have to shop around, insist on a complete NEW board and not a repaired one for peace of mind, there are some pictures of the part and a better description on Ebay address, hope this info is of use to fellow sufferers, regards Jamie Bulloch
  

• microlight on 13th Mar 2008

  Thanks for that info Jamie, I will have a look, Ive been waiting for something to go wrong again.

• Chaz Rogers on 23rd Apr 2008

  I have experienced the same problem with the PCB and am about to replace the board for the third time in eighteen months(but this time with the upgraded LG board purchased on ebay for £52 inc pp). I have written a detailed report to the MD of Curry's and will post the repose if any. Might I suggest that users with similar problems do the same as it may help others with the same problem in the future.

• RaulRobbo on 22nd May 2008

  Yeah I wrote to the MD stating the sale of goods act, saying that a TV that cost over a grand should last longer than it has, They paid the repair bill.

• Baz K on 8th Jul 2008

  Had the same problem, loud crack TV wont come on red and green light flashing no picture only 18 months old bought from Currys and out of warranty. Checked the Sale of Goods Act which stated that The trader/seller is still liable for the TV because the TV was faulty on purchasing and are liable for up to 6 years. Went to Currys to state my case, big argument nearly got thrown out of store. They informed me that i would have to get my own technician to examine the PCB. If it was faulty i would have to send a written statement from the person who examined the board stating the problem to Currys head office and they might pay for the TV to be repaired. Luckily where i work we use other PCB's and have a company who repair them when they go wrong. Have sent my LG TV PCB to be examined awaiting results, will keep you posted. Meanwhile i have a 37" tv stuck in the bedroom. Have now ordered a new upgraded PCB from ebay for £45. Just go on ebay and type in LG RZ37LZ55 LCD POWER SUPPLY PCB 6709900002A. You will get a few links to sites that sell the new board. Hope this is helpful to others that are having problems with this TV. Also sent an e-mail to LG, got a reply stating they are not aware there is a problem with this model.
  Baz K.

• Baz K on 10th Jul 2008

  My new upgraded PCB has just arrived and i've just fitted it in the LG TV. Turned TV on and presto my tv is alive again. Now i have a 37" TV to watch in my bedroom. Thanks you guys for the help I will keep you posted on the faulty PCB.

• ode on 12th Jul 2008

  Same happened with mine. Rang Currys who said I needed to get the T.V inspected and then forward the report to them and if they think it was faulty on manufacture they may contribute to the repair.
  
  I am absolutely disgusted in these companies as clearly this T.V has a known fault but they will not own up to it. I have ended up buying the part off ebay and now await delivery.
  
  I am still going to write to Currys quoting the sales of goods act and I am going to send copies of these posts to them and to LG.

• Baz K on 19th Jul 2008

  Here's my update. Got the PCB examined and the technician stated that the IC904 switching chip tested faulty. I then sent a copy of the report, plus a copy of my New PCB receipt, plus a copy of the Sale of Goods Act to Customer Care at Currys Head Office. Four days later I recieved a telephone call from Currys customer care stating that they are sending me a cheque for the cost of my new PCB. So don't give up and fight for your rights.

• ode on 21st Jul 2008

  Hi Baz,
  
  Could I be really cheeky and ask you send me a copy of that tech report so I can do the same

• Baz K on 21st Jul 2008

  Hi Ode, No problem with the copy. Do not know the procedure to do this. Baz K

• ode on 23rd Jul 2008

  Send it me in an email if you can Baz djmould@ntlworld.com

• ode on 3rd Aug 2008

  Baz, are you sending me the report then matey. Asking because I have all my info ready just waiting for that.

• Jamesward6 on 5th Aug 2008

  Hi I had the same problem, LG RZ-37LZ55 was 26 months ago, went bang, then red light, green light switching between the 2 every 10 seconds or so. But no sound and no picture, so dead for all it was worth. Called LG, they sent me to a local LG repair company as it was out of warranty, called Empire (seller) they did the same.
  
  Played the Sale Of Goods act card on Empire, claiming the fault is not isolated and an inherent fault on the appliance, which means the seller, not the manufacture must honour his part. http://www.berr.gov.uk/consumers/fact-sheets/page38311.html
  
  Was informed that I needed an engineers report, stating the appliance has an 'inherent fault'. this would cost me £40-50 and a couple of days wait. I would then send the report to Empire, who would then review it and on the assumption they agreed would organise for a repair or a replacement. (How many weeks would this take!?!) They would also refund the £40-50. If they didn't agree, what then? small claims court, or back to square one, broken TV still out of warranty minus £40-50. What if the engineer did think it was an inherent fault?
  
  So I have rightly or wrongly ordered a replacement PCB Power Supply from Ebay.
  
  
  Before ordering I took my TV off the wall, placed it on the table (protected by a couple of blankets). I removed the outer case and the inner case. The PCB can we removed by taking out 4 screw and 3 cables (with click in/out). Confident that I can change the PCB I ordered the above for £39.99 plus P&P. Should be here in 48 hours. Assuming it works again I am told that this solves LG's big bang TV's.
  
  Failing this I may drop the set (by accident, ensuring no one is around to get hurt), claim on my household insurance and get a Sony!
  
  Yet again I am shocked that the poor consumer gets it. I paid £1199 for my TV 2 years ago and I am left making my own repairs!

• ode on 6th Aug 2008

  The new PCB board will solve the issue mate. Don't do the insurance thing if your with Tesco.

• jones20200 on 21st Nov 2008

  Same problems as the rest of you guys. Went bang the other night and I now have no power. Can anyone send me copy of the report so as I can get onto currys I paid 1500 and I'm not happy with 15 months of use.

• D Wilkens on 5th Jan 2009

  I received an Insignia (made by LG) 32" plasma TV a week and a half ago as a holiday gift. I had the exact same problem. A big pop sound occurred, followed by black out picture and large crack in the screen. The local BB store refused to take it back, saying that it was damaged. Yes, damaged because it blew from the inside! Model number is NS-PDP32-09. I now have a $500+ television with sound only. Furious doesn't begin to describe how I feel.