Arnold Clark, Ayr, Ayrshire Review

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Capn Andy's Review of Arnold Clark, Ayr, Ayrshire Car Dealers

8th Sep 2006

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer service
    0 stars
Good Points

Good service from Arnold Clark Rover in Ayr. (Unfortunately this garage is now shut.)


Bad Points

Simply horrendous service from Arnold Clark in Kilmarnock, and worse from McHargs in Royston, (Glasgow).


General Comments

Bought a Rover from AC Rover in Ayr and in fairness had good service from that garage. Had problems with front tyre wear and had it checked out by National tyres who found that alignment was fine but toe in needed adjusting. They didn't have equipment for adjusting toe in and suggested we go to a main dealer. By this time AC in Ayr had closed so we went to AC in Kilmarnock. Booked in and told them that toe in needed checked, when we got there they told us they would check the alignment, NO we said "it's the toe in", never heard of that they say, "What's toe in"? This was the service manager speaking so we walked out and had the work done by an independent dealer who knew exactly what we were talking about..

Then, had to get a spring changed under warranty, were sent to McHargs in Royston Rd. Got the car back....every piece of electronic equipment in the car had been fiddled with, every setting had been changed, we suspect somebody had had it out for their own purposes.
After a few days we noticed the rear wiper was inoperative, so took it back in. McHargs of course denied all knowledge but told my wife that the motor was burnt out and it would be £300 to repair.
I looked at the unit and found the pin that connects the motor to the wiper was stuck clear of the unit. It took a skoosh of WD40 to make the repair.
Anyone without a practical knowledge would have been stung for £300.
I will never buy or have a car serviced at any of Arnold Clarks garages again.

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