tamesider's Review of Inghams
6th Sep 2006
Overall Rating
- Value for money
- Customer Service
- Have you booked through this tour operator before?No
This was our first (and last) holiday with Inghams. They have an inflated sense of their own quality of service.
Bad Points
They did not supply the contracted onward rail tickets, half price rail card and fly-luggage labels with the e-ticket they sent us. We expected to be met at Zurich airport and receive these, but the agent just didn't want to know, and said we had lost them ourselves.
General Comments
We travelled to Wengen in July and had the above mentioned problems with Inghams on the outward leg. We had to buy our own tickets, carry our own bags on and off 3 trains on a 4 hour journey - basically organise our own transfer to the Hotel Caprice. The next morning the local rep couldn't have cared less. We followed all the correct customer complaint procedures, and they still didn't apologise for their gaff; they made out still that it was our fault! On reading tripadvisor.com reviews there are endless similar complaints about poor service from Inghams.
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