Rachybaby1234's Review of First Direct Current Account
5th Sep 2006
Overall Rating
- Customer Service
- Ease of use
A friendly human being on the end of the telephone. Simple advice and excellent service!
Bad Points
Like most of you, I'm struggling to find a bad word to say about them.
General Comments
I switched to First Direct after being fed up of not having a branch of NatWest in the country (I live in Northern Ireland) and having to wait five working days for money to be credited through a branch of the Ulsterbank. I saw First Direct's website and thought it sounded an excellent idea. I wasn't wrong - a simple online form and it came back to me the next day through the post, printed with the correct details. I just had to sign and that was it. Days later I received a welcome pack and a letter asking me which direct debits and standing orders I wanted to keep - I just telephoned First Direct and they organised everything for me! And so far, they haven't made a mistake. The call centre staff are friendly, helpful and humorous, and they make mundane banking chores a pleasure! They will joke and chat with you, and they make you feel like you really matter. I have even written to the MD of First Direct praising his call centre staff. They work all round the clock and every one I have spoken to is courteous, knowledgeable and, seem to genuinely enjoy working for them and believe in First Direct! The internet service is excellent as well - their Internet Banking Plus service, where you can access all your accounts online with different banks is brilliant! Well done First Direct, no wonder you claim to be the UK's most recommended bank.
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Web Links
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HM Revenue & Customs: Individual Savings Account (ISAs)
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Individual Savings Account - Wikipedia, the free encyclopedia
An Individual Savings Account (ISA) is a financial product available to residents in the United Kingdom. It is designed for the purpose of investment and savings with a favourable tax status. ISAs were introduced on 6 April 1999, replacing the earlier Personal Equity Plans...
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