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- alanp13's review
| Reception | 6.8/10   |
|---|---|
| Customer Service | 6.3/10 |
| Reliability | 6.8/10 |
| Extra Features | 6.5/10 |
| Value for Money | 3.5/10 |
| Reviewer Rating | 3/10 |
| Overall Rating | 2.9/10 |
By alanp13 on 4th Sep 2006
| Value for money | 0/10 |
|---|---|
| Overall value | 0/10 |
 alanp13's recommendation | |
None
Their customer service (or lack of it to be more accurate) really stands out as a bad point in my experience.
Promised to come and install every day for a week before finally showing up. When we moved and they still had not supplied the service we were told that the contract could be cancelled without being charged, only later to get a letter saying we had to pay 200 quid. Eventually collected the box on the 4th attempt and are still calling asking where the box is (11 calls to date since the box was picked up). Customer service has been unhelpful I feel; expect to be passed from department to department for what seems like hours on end for me. I'd honestly rather do without TV, broadband or phone than go with these again. I do not recommend NTL - pay the extra and get sky, or just do without!
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