Royal Bank of Scotland Current Account Review

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2.2 stars
Average rating for this product is: 2.2 out of 5

From 0 ratings and 6 reviews

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jabrat's Review of Royal Bank of Scotland Current Account

Overall Rating

0.5 stars
  • Customer Service
    0.5 stars
  • Ease of use
    0.5 stars
Good Points

I have had no problems with Internet banking because I haven't had to deal with RBS staff


Bad Points

Poorly trained staff
Mistakes very frequent with common transactions
Frequent apologies with promises to fix a problem, but the problem is never fixed


General Comments

I recently moved to London after having lived in 3 other countries before the UK, and I have never had such a bad experience with a bank, even in the so-called Third World where my banking experience has been excellent!

The service that RBS offers is sub-standard at the moment. For example, my partner opened his current account with RBS one month ago, and to date he is still not in possession of a working ATM card with a PIN number, as they have made mistakes with his account 3 times! I am going to another bank to open up an account that doesn't stress me out on a daily basis!


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