dawlishpaul's Review of Alliance & Leicester Premier Direct Current Account
27th Aug 2006
Overall Rating
- Customer Service
- Ease of use
It pays good interest
Bad Points
Customer service
Complaints procedures
Waiting time if you have to call
General Comments
The customer service at Alliance & Leicester is appalling. If something goes wrong - like, say, stopping the wrong cheque, you cannot talk to the manager who deals with it, and as soon as you complain, it is passed to someone else who helpfully informs you it will be up to 56 days until your case is settled, and there is no way you can contact anyone. The front end customer service is not designed to solve problems. It has got MUCH worse since the interest rate increase, which they didn't automatically pass on to existing customers, letting us stew on 2.5% before we realised what they had done.
The automated telephone service is ALWAYS "experiencing excessive demand", even if you call late evening.
You will have problems, and the interest rate then evaporates. It isn't worth it. I've been with them for 12 years and I'm just in the process of moving.
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