Arnold Clark, Accrington, Lancashire Review

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0.8 stars
Average rating for this product is: 0.8 out of 5

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tarique's Review of Arnold Clark, Accrington, Lancashire Car Dealers

23rd Aug 2006

Overall Rating

1 stars
  • Value for money
    2.5 stars
  • Customer service
    0 stars
Good Points

Polite and friendly staff


Bad Points

Poor after-sale service due to lack of organisation, communication, and customer care.


General Comments

I bought a Peugeot 406 from Arnold Clark. After a week took the car back for check up on noises from front & back. Waited 3.5 hrs to get it checked, needed new shockers and fan belt. Arranged to have it fixed at my nearest branch. A week later, left work early, took the car to to my nearest branch, staff told me the car is booked but no parts sent by the branch where I bought it, so I have to take it back to the other branch. Arranged through my nearest branch for repair & courtesy car at the branch where I bought it. A week later the staff told me there is no courtesy car booked for me so I must book yet another date. It has been extremely frustrating and stressful in dealing with Arnold Clarke after-sale service.

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