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- Arnold Clark, Accrington, Lancashire
- tarique's review
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| Value for Money | 5.5/10  |
|---|---|
| Overall rating | 1.5/10 |
By tarique
on 23rd Aug 2006
| Customer service | 0/10 |
|---|---|
| Value for money | 5/10 |
| Overall value | 2/10 |
 tarique's recommendation | |
Polite and friendly staff
Poor after-sale service due to lack of organisation, communication, and customer care.
I bought a Peugeot 406 from Arnold Clark. After a week took the car back for check up on noises from front & back. Waited 3.5 hrs to get it checked, needed new shockers and fan belt. Arranged to have it fixed at my nearest branch. A week later, left work early, took the car to to my nearest branch, staff told me the car is booked but no parts sent by the branch where I bought it, so I have to take it back to the other branch. Arranged through my nearest branch for repair & courtesy car at the branch where I bought it. A week later the staff told me there is no courtesy car booked for me so I must book yet another date. It has been extremely frustrating and stressful in dealing with Arnold Clarke after-sale service.
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