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| Value for Money | 1.4/10  |
|---|---|
| Reviewer Rating | 1/10 |
| Overall Rating | 1.4/10  |
By mrsh on 20th Aug 2006
| Value for money | 1/10 |
|---|---|
| Overall value | 1/10 |
 mrsh's recommendation | |
They managed to supply uninterrupted power to my property.
Customer service is non-existent.
Costs keep increasing.
I used the Uswitch.com facility which advised Powergen as being the cheapest provider in my area. I have since checked with other switching facilities on the internet and believe Uswitch have a deal with Powergen, as there are plenty of suppliers offering lower charges. I called the "helpline" to advise of my new bank details, and I was met with someone who refused to take my new direct debit details unless I agreed to increase my payment by £70.00 per month, as they estimated my consumption based on the last few months. I informed the man that I had recently had some work done at my property which had resulted in the back of the house being open to the elements for a number of months, therefore forcing me to use a lot of fuel to heat the property. I assured him this work was now complete, and that I was resuming my normal usage, but I had also increased my payment last month to cover any such rise. He wouldn't take my account number, and I have been forced to call every month to pay by debit card, and in turn I have lost my direct debit discount. Needless to say I am switching providers AGAIN.
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