Powergen Review

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Powergen
0.7 stars
Average rating for this product is: 0.7 out of 5

From 1 rating and 22 reviews

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mrsh's Review of Powergen

20th Aug 2006

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
Good Points

They managed to supply uninterrupted power to my property.


Bad Points

Customer service is non-existent.
Costs keep increasing.


General Comments

I used the Uswitch.com facility which advised Powergen as being the cheapest provider in my area. I have since checked with other switching facilities on the internet and believe Uswitch have a deal with Powergen, as there are plenty of suppliers offering lower charges. I called the "helpline" to advise of my new bank details, and I was met with someone who refused to take my new direct debit details unless I agreed to increase my payment by £70.00 per month, as they estimated my consumption based on the last few months. I informed the man that I had recently had some work done at my property which had resulted in the back of the house being open to the elements for a number of months, therefore forcing me to use a lot of fuel to heat the property. I assured him this work was now complete, and that I was resuming my normal usage, but I had also increased my payment last month to cover any such rise. He wouldn't take my account number, and I have been forced to call every month to pay by debit card, and in turn I have lost my direct debit discount. Needless to say I am switching providers AGAIN.

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