Co-operative Bank Mortgage Review

Click here if this is your business
Co-operative Bank Mortgage
★☆☆☆☆
1.3
6.0% of users recommend this

gauly's review of Co-operative Bank Mortgage

“My Co-operative Bank Mortgage started as good value...”

★★★☆☆

written by gauly on 18/08/2006

Good Points
Started out as good value for money.

Bad Points
The ever increasing fees and standard variable rate of their mortgages.

General Comments
My Co-operative Bank Mortgage started as good value for money. The customer service is good, and they answer the phone promptly and are helpful. They reduced my mortgage redemption fee when I wrote two letters of complaint.



The increase in their standard variable rate has been enormous. I don't believe their has been a single change in the Bank of England base rate that they didn't use to increase their SVR by at least 0.1%. Just to add insult to injury, they increased their SVR by 0.25% last month when there was no increase in the base rate at all! Then raised it again the next month by 0.25% when the base rate went up. They also increased their mortgage exit fee from £75 to £195 in those 3 years (though they did reduce it back to £75 when I complained).



All in all, a mortgage that started out well, but I got increasingly worse value for money.

  • Value For Money

  • Variable rate

    Product

  • Repayment

    Repayment Method

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0