Ruthin, Castle Hotel Review

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3.1 stars
Average rating for this product is: 3.1 out of 5

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lexieclark's Review of Ruthin, Castle Hotel Wales

18th Aug 2006

Overall Rating

0 stars
  • Value for money
    0 stars
  • Board Basis
    Bed & breakfast
  • Accommodation
    0 stars
  • Food
    1 stars
  • Location
    3 stars
  • Date of stay
    May 2006
  • Tour Operator
    Not supplied
  • Customer Service
    2 stars
  • Resort
    1.5 stars
Good Points

Lovely setting.
Asked for ice and glasses for our room to have a drink, this was no problem.


Bad Points

The room was awful, and it was very basic, in desperate need of decorating and very overpriced. There was a wedding taking place, so we could not sit in the bar area during the evening. We had to ask for a table to be cleared for breakfast, and then ask for more food to be brought out. The staff were helpful until we said we would not pay for breakfast.


General Comments

I would not stay at Ruthin Castle again. When my friend went to have a look around before booking, she was shown much nicer rooms than those we stayed in. Presumably in the recently renovated part of the hotel (where the wedding guests were staying). £120 for a double room was completely overpriced. In Liverpool, a boutique hotel room costs approximately the same! I have stayed in Travel Lodges which have been of better quality than this hotel.

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Members' Comments onlexieclark's Review

  • unknown15 Rank: Staff Sergeant on 2nd Mar 2007

    Stayed at Ruthin Castle in Feb 07, having previously been there 2 years ago and we really enjoyed our stay. Having booked a superior room, on arrival we had to have an unrefurbished room due to maintenance problems. Being the first night away from kids in 2 years, we were disappointed but our rate was reduced and they gave us a lovely bottle of wine at dinner. Our room was 4 poster, large and well heated. Dinner was wonderful and the service was great. The French manager made everyone feel very special and was also on top form at breakfast. The very young staff were also very professional.

    All in all, after a shaky start we had a great stay, although we are obsessed with Castles, I also work in one. I would thoroughly recommend the place and after all the refurbishment is finished it will be worth another visit.