Southwest Airlines Review

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Southwest Airlines
3.4 stars
Average rating for this product is: 3.4 out of 5

From 3 ratings and 21 reviews

Thumb up 57% of users recommend this product

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azizjan's Review of Southwest Airlines

14th Aug 2006

Overall Rating

0 stars
  • Value for money
    0 stars
  • Flight From - To
    SJC to BWI
  • Flight on time?
    0.5 stars
  • Comfort on flight
    0 stars
  • Flight Date
    08/2006
  • Ticket class
    Economy
  • Customer service
    0 stars
  • Quality of food
    0 stars
Good Points

Used to have a great program, but they are for money now too, like others


Bad Points

Very upset with their customer service. No flexibility over their seating restrictions. They changed their program without any notification that they have seating restriction now, after 8yrs, we are changing them. I think their reward program is junk!


General Comments

Very upset with their customer service. No flexibility over their seating restrictions. They changed their program without any notification that they have seating restriction now, after 8yrs, we are changing them. I think their reward program is junk!

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Members' Comments onazizjan's Review

  • headtrip Rank: Staff Sergeant on 25th Oct 2006

    I found your review unhelpful in 2 key areas. 1. Really this is about rating the overall experience of flying with the Soutwest airline, not just a single flight, or especially just being angry about their rewards program. 2. You don't give any satisfactory explanation why you gave a poor rating in any area INCLUDING their frequent flyer program. What did they change about their program that upset you? Also, did you try to contact their customer service and what was the response? That would help other people determine what kind of airline they are instead of just the generic negative comment you put in your review. I certainly understand that you are angry, but I would like to know exactly what made you angry. Thanks again for taking the time to give your review here.

  • machinehead Rank: Major on 27th Dec 2006

    I agree, this person is simply too difficult to deal with. Good thing there are experienced customer service people to take care of problems like this.