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- ismahaunyb's review
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| Content | 5.7/10   |
|---|---|
| Reliability | 1/10 |
| Customer Service | 3/10 |
| Value for Money | 4.8/10 |
| Reviewer Rating | 5.3/10 |
| Overall Rating | 5.1/10 |
By ismahaunyb
on 14th Aug 2006
| Content | 9/10 |
|---|---|
| Value for money | 6/10 |
| Overall value | 9/10 |
 ismahaunyb's recommendation | |
Thoroughly reliable service
Always on, and always quick
Solid modem, which easily attaches to routers
None that I can think of
After now using the Telewest Broadband service for over a year and a half, I must say that this is by far the most reliable service I have ever used. Compared to my former ISP (cough cough) Wanadoo, Telewest (or NTL Telewest) has outshone it in every aspect I consider to be key.
Installation: Yes, you have to have a big fat cable come in from the street to provide you with connectivity to the internet, but it's not the end of the world. From the moment the modem is installed, the wait is normally no longer than 10 minutes to get an active connection going. The modem setup is extremely easy, and the modem itself (unless it's now changed) is sturdy and reliable.
The connection is even more reliable, and in my entire time using this service, I can only recall one point where it went out for about 2 hours. It doesn't drop connections, and it is very good when it comes to gaming. I hooked up seamlessly to my wireless router, and I have never looked back since.
Another benefit is that all users will get speed increases when they upgrade the network and increase their maximum speed, at no extra cost. Bargain!!
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