Towergate Riskline Shopkeepers Policy Review

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2.8 stars
Average rating for this product is: 2.8 out of 5

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stephanie2005's Review of Towergate Riskline Shopkeepers Policy

11th Aug 2006

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
  • Customer service
    0.5 stars
  • Have you made a claim?
    No
Good Points

None


Bad Points

VERY bad customer service


General Comments

I called the Customer Service Centre number to ask some money that had been taken out of our business account. Their Customer Service Centre was advertised as operating 24 hours a day. I called at 17:15pm on a Friday and someone answered the phone and laughed at me because I called at such an unacceptable time and day! They said that nobody can help me because all the computers had been shut and everybody went home and when I asked what they did in case of emergency, he said 'nothing'! We will definitely end our contract with them.

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